A feather-free pillow should have been provided as per your request, and we truly regret how this situation has unfolded, leading you to the point of having to use an inhaler. The situation you described is indeed distressing. It is extremely heartbreaking to hear about the difficulties you faced during your stay. Best regards, Mona Guest Experienceĭear Tourst11567861206, Thank you for taking the time to share your feedback regarding your stay at MGM Grand Detroit. We certainly hope that you will give us another opportunity to exceed your expectations and show you the improved experience on your next visit. Once again, thank you for providing us with your honest feedback. It seems like there was a miscommunication on our part, and for this, we apologize. We understand your frustration regarding the billing of room service to your card instead of your room credit. We take comments like these very seriously and have been forwarded to the appropriate departments for immediate review. Issues such as a wet and stained carpet, holes in the wall, worn furniture, a lack of robes, a dirty pool area, and a broken safe are certainly not indicative of the high standards we set for our property. However, we deeply regret to hear about the condition of the room and the various disappointments you experienced during your stay. We aim to create a welcoming, comfortable environment for all of our guests, so it's great to know that our 'Living Room', TAP and our food courts also met your expectations.

We are overjoyed to hear that our staff, especially Kayla, Ernest, and Julie, along with our valet and housekeeping staff, were able to provide you with the outstanding service we strive to give all of our guests. We truly appreciate hearing about our guests' experiences because it helps us identify areas where we need to improve. Hotels near Ross Medical Education Centerĭear antoinabR2200UN, We want to thank you for taking the time to provide us with your very detailed feedback regarding your recent stay at MGM Grand Detroit.Hotels near Regency Beauty - Southgate, MI.Hotels near Dorsey Schools Taylor School of Beauty.Hotels near Wayne County Community College Detroit, MI.Hotels near University of Michigan - Dearborn.Hotels near Henry Ford Community College Dearborn, MI.Hotels near Grand River Creative Corridor.Hotels near Metropolitan Museum of Design Detroit.

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